Dedicated Support Team

MailWall's team of Customer Care Managers, System Administrators, Software Developers and Support Technicians actively manage each account and the MailWall infrastructure 24/7/365.

Our expertise and experience gained through over 10 years providing managed email to Irish & UK businesses is passed to our clients and partners through our Email Architecture & Support Systems.

We at MailWall know how important your email services is to your business and therefore, to ensure business continuity, we provide you with around the clock support.

Quick Response Time

90% of Customer Care Support Queries are resolved with 60 Minutes or Less!

Good Communication Skills

Clients are kept informed our our progress at all times.

Extremely Qualified Technicians & Engineers

All support engineers are qualified system administrators with an average of more than 10 years experience.

MailWall Software & Infrastructure

The entire MailWall service has been developed, implement, maintained and supported by MailWall's team. This means that there ARE NO middlemen with MailWall technical support, simply qualified engineers, ready to answer your query.

Support for Major Client Systems

MailWall has a team of resident experts able to support a wide range of client systems including all commercial UNIX systems, Linux, FreeBSD, OpenVMS, Novell NetWare and Windows Server.

Duty Engineers

Outside of normal office hours, MailWall employs qualified technicians to resolve queries via the MailWall help-desk. The Duty Engineers are on call through the night and on weekends to ensure that any urgent issue is resolved quickly.

Contact MailWall for further information.